We measure and collect data on every aspect of the gaming experience and are actively looking for ways to improve the player experience along with the satisfaction of our partner locations.
WE ARE CONSTANTLY OBSERVING, LEARNING, AND PROVIDING OUR PARTNERS INFORMATION ON THE FOLLOWING:
MEASURING REVENUE DATA
Observing and Recording:
Funds-In
Gross Gaming Revenue
Gift Card Activity
Gaming Metrices and how they compare to each other
And more!
MEASURING REVENUE DATA
MONITORING CUSTOMER SERVICE TIMES
Machine Down Time
Technician Response Time
Maintenance Completion Time
Frequency of Down Equipment
Customer Experience Surveys
MONITORING CUSTOMER SERVICE TIMES
MAINTAIN GAMING AREA
Customized reports provided specific to the needs of our partners
Daily/weekly/yearly analysis on game performance
Detailed reports that are simple and easy to understand
